Dear Sir/Madam,
Thank you for choosing AZANGURU and we welcome you to the AZANGURU’s family!
At AzanGuru Private Limited (hereinafter “AZANGURU”/ “We”/ “our”/ “us”), we value the trust of our customers (“Customer(s)”/ “you”/ “your” / “Learner” / “Subscriber(s)”) and wish to inform you that you have purchased one of the AZANGURU product/services as set out in Annexure I (hereinafter referred as “Limited Offer Product(s)”), under a special limited period offer wherein the refund terms mentioned hereunder will apply to your purchase of the relevant Limited Offer Product(s).
Your access to or the usage of the Limited Offer Product(s) shall be governed by the relevant Terms of Use and Privacy Policies of the relevant Limited Offer Product(s) available on the relevant mobile application/website. If you wish to cancel your subscription and/or return the Limited Offer Product(s), you shall be required to submit your cancellation request by writing to vcare@azanguru.com
Refund & Return Terms for the Limited Offer Product(s):
1. If you choose to cancel or return the Limited Offer Product(s);
a) within 07 days after the Activation Date ( refer to annexure for date criterion) you shall be eligible for a refund after deducting platform fee.
b) post 07 days after the Activation Date/( refer to annexure ), no refunds shall be claimed or will be entertained.
Table A*
| Fee Components of each Limited Offer Product(s) | Up to 07 Days after Activation Date( refer to annexure I) | Post 07 days after Activation Date ( refer to annexure I ) |
| Course Fees paid for the service(s) included in the Limited Offer Product(s) | 100% Refund after platform fee deduction | No Refund |
***Sample Illustrations are provided in respective Annexures
2. For any Limited Offer Product(s) purchased by you, you shall not be eligible for any refunds, whatsoever in the following events:
a) If the request for cancellations/return is submitted after 07 days after the Activation Date. (refer to annexure).
b) If your access/subscription to the Limited Offer Product(s) is cancelled on account of discovery of credible proof regarding any breach of Limited Offer Product(s)’s Terms of Use. The decision of AZANGURU shall be final and binding in this regard.
3. If due to a force majeure event (such as acts of God, government restrictions or other events beyond our control), we have to discontinue the Limited Offer Product(s) that you have already availed; then we are under no obligation to refund the fee for such portion service already availed by you. We are also not liable to provide any additional service in lieu of the service so discontinued.
4. Mode of Refund: All applicable refunds shall be processed through online transfer in Indian Rupees only, to the source account from where the payment was originally made; a) within a reasonable period of 14 days from the date a written confirmation from our end is provided to you approving the cancellation). In no event, will the applicable refund amount be greater than the amount paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds shall be processed accordingly with your lender/financing partner.
5. If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer of refund to another bank account in the format and manner as may be required by us.
6. In case you have not received the refund within the above mentioned 14 days period, then write to us at vcare@azanguru.com
7. On account of cancellation of the service(s) procured by you under the Limited Offer Product(s), the services to be provided by us from the date of cancellation, up to exhaustion or expiry of such service(s), shall be considered as services not performed. Accordingly, for return/ cancellation of product(s)/ service(s), we will issue a GST credit note to you, which otherwise may not be issued if the withdrawal and issuance are beyond the timelines allowed under applicable law. In case the cancellation request submission date is after the prescribed timeline, we may issue a commercial credit note, on your request. You may be required to furnish a declaration for the same, in the format and manner as may be required by us.
8. We reserve the right to modify/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.
9. You confirm and acknowledge that you have read and understood the terms set out in this document and accept the same.
10. Further, you undertake not to dispute the refund terms provided under this document by AzanGuru Pvt. Ltd. or raise any claims beyond the scope provided under this document.
| Yours sincerely, AzanGuru Private Limited Date: Name of Employee: | Accepted and Acknowledged by: Customer’s Signature: Name: Mobile Number: Date: |
ANNEXURE I
| Activation Date | Date on which the online activation is done for Limited Offer Product(s) |
| Free Look up period | Period in which the amount paid against the Limited Offer Product(s) is refundable. |